Warranty, Returns and Refunds Policy
At Lowe Fabrications, we take pride in the parts we make and sell. If there’s a problem with your order, please get in touch so we can help.
This policy explains our change-of-mind returns and how we handle product concerns. Your rights under the Australian Consumer Law apply in addition to this policy.
Returns – Change-of-mind
We do not accept change-of-mind returns for custom-built, fabricated, made-to-order, modified or powdercoated-to-order products.
We may accept a change-of-mind return for an off-the-shelf product at our discretion, provided that:
You contact us within 14 days of delivery and obtain written approval before returning it.
The product is unused, unmodified, complete and in resellable condition.
If approved, you are responsible for return shipping. A restocking fee of up to 15% may apply; we’ll confirm any fee when we approve the return. We’ll inspect the product before confirming and processing a refund.
If you’re unable to proceed with your planned installation for reasons unrelated to a problem with the product, we’ll assess the return under these change-of-mind terms.
Warranty – Faulty, damaged or incorrectly supplied products
If you believe a product is faulty, damaged, not as described or unsuitable for an application we represented it as fitting, please contact us. Include your order details and a description of the issue. Photos, vehicle details and any comments from your installer are helpful where available.
We may need to inspect the product or ask for further information to understand the issue. If the product does not meet a consumer guarantee, we’ll provide the remedy required under Australian Consumer Law. Depending on the circumstances, that may be a repair, replacement or refund.
The 14-day limit, prior approval requirement, restocking fee and resellable-condition requirement for change-of-mind returns do not limit your rights under Australian Consumer Law.
Problems caused by misuse, incorrect installation or modification are not covered to the extent that those actions caused the problem. This does not affect any consumer guarantee rights that otherwise apply.
Returning a product
Please contact us before sending a product back so we can discuss the issue and provide the return address. Pack it securely and use a tracked service where practical.
For an approved change-of-mind return, you pay the return freight, and the original delivery charge is not refunded. Where a product is confirmed to have a problem covered by Australian Consumer Law, we’ll handle reasonable return costs in accordance with our obligations.
Contact us
Email: sales@chubbysgarage.net
Returns address: Provided when your return is arranged